[jonnythespireite]

My mate lives in Stockport. Lifelong town fan. Season ticket holder.

He’s just text me to say that he’s rung the club several times , left messages, sent emails for the purpose of renewing his season ticket.

Guess what - he’s heard nothing back.

Then Allen moans that there aren’t enough fans coming through the gate. It’s pathetic.

I’ve been in a customer facing environment all my life. I’ll give them half a days free training if they want. Day 1. This is a telephone. When it makes that ringy noise pick it up and talk to it. Oh and be nice.


Amateurish.

[azul]

jonnythespireite, on 26 June 2018 - 09:49 AM, said:

My mate lives in Stockport. Lifelong town fan. Season ticket holder.

He’s just text me to say that he’s rung the club several times , left messages, sent emails for the purpose of renewing his season ticket.

Guess what - he’s heard nothing back.

Then Allen moans that there aren’t enough fans coming through the gate. It’s pathetic.

I’ve been in a customer facing environment all my life. I’ll give them half a days free training if they want. Day 1. This is a telephone. When it makes that ringy noise pick it up and talk to it. Oh and be nice.


Amateurish.

Don’t tell me the online renewal still isn’t working?

[Heart of a Niven]

azul, on 26 June 2018 - 10:05 AM, said:

Don’t tell me the online renewal still isn’t working?

That’s not the point. As the initial post says, this is all about the customer.

CFC for a number of years now have paid no attention to customer service. Far too many people are reporting phones not being answered, e-mails receiving no reply and a general ‘cannot be bothered’ attitude coming from admin staff at the club, not just in the ticket office but across all departments.

Now I’m sure wages aren’t the best at the club and it may not be able to secure the best person for the job, but even if we can’t employ people with initiative, we do need a management structure that starts to get the business side of the club back on track, in much the same way as MA has grabbed the playing side by fhe scruff of the neck.

Wrong Kit is no businessman and we need someone at the club who understands how fans and sponsors alike need to be treated.

[azul]

Heart of a Niven, on 26 June 2018 - 10:14 AM, said:

That’s not the point. As the initial post says, this is all about the customer.

CFC for a number of years now have paid no attention to customer service. Far too many people are reporting phones not being answered, e-mails receiving no reply and a general ‘cannot be bothered’ attitude coming from admin staff at the club, not just in the ticket office but across all departments.

Now I’m sure wages aren’t the best at the club and it may not be able to secure the best person for the job, but even if we can’t employ people with initiative, we do need a management structure that starts to get the business side of the club back on track, in much the same way as MA has grabbed the playing side by fhe scruff of the neck.

Wrong Kit is no businessman and we need someone at the club who understands how fans and sponsors alike need to be treated.

It is the point

If it is working then it would be an obvious solution, if it’s not working it compounds the clubs incompetence

[RN Blue]

You can only go by your own experiences. I phoned and left 2 messages about away tickets last season (wish I hadn't bothered) and got called back quickly and sorted.

Just like the media, people are quick to condemn but happily ignore all the times things actually go well (granted, we haven't had much of that recently) and just focus on the negatives. It's like Walton going missing on here when we win games.

[Mac's Back]

RN Blue, on 26 June 2018 - 11:27 AM, said:

You can only go by your own experiences. I phoned and left 2 messages about away tickets last season (wish I hadn't bothered) and got called back quickly and sorted.

Just like the media, people are quick to condemn but happily ignore all the times things actually go well (granted, we haven't had much of that recently) and just focus on the negatives. It's like Walton going missing on here when we win games.

The club's a joke. It's a car crash from top to bottom. Don't try to defend the idefensible.

[RN Blue]

Mac, on 26 June 2018 - 11:45 AM, said:

The club's a joke. It's a car crash from top to bottom. Don't try to defend the idefensible.

Not defending them just pointing out 2 swallows doesn't make a summer and all that. The MODs can put a figure on how many members bobs board has versus our average home gate and I reckon that this board isn't fully representative of our fan base.

Don't get me wrong, what has happened behind the scenes over the last few years is deplorable, but there are times when some if them get it right.

[jonnythespireite]

I went down and fetched one for him.

I pointed out he’d been trying to contact. Answer? We’ve been busy today.

I said he’s been trying for over a week. Answer? Well we were busy with the Lionel Richie concert......

I said well you should have got Lionel on the phones duck !!

[Mac's Back]

RN Blue, on 26 June 2018 - 12:07 PM, said:

Not defending them just pointing out 2 swallows doesn't make a summer and all that. The MODs can put a figure on how many members bobs board has versus our average home gate and I reckon that this board isn't fully representative of our fan base.

Don't get me wrong, what has happened behind the scenes over the last few years is deplorable, but there are times when some if them get it right.

I don't think we need a large scale MORI poll to recognise the bewildering levels of incompetence of those running the club. They don't deserve any credit.

[Half Full]

azul, on 26 June 2018 - 10:05 AM, said:

Don’t tell me the online renewal still isn’t working?

On line renewal is working. I had same issue with phone calls, messages and emails not being answered so I eventually renewed online. Hadn’t been obvious to me how to renew via website but managed based on advice from another B.B. member. First time I’ve had problems with ticket office not responding.

[charleyfarley11]

i live in manchester. been trying to call all week, no one got back to me. if i dont get through by the end of the week they can stuff it.

[charleyfarley11]

shock horror they just rang back ! all renewed

[martatcross]

Some things never moved on from leaving Saltergate I'm afraid

[Benno Spire]

I’ve still not had a reply to my email or response from the message I left.

[Half Full]

Benno Spire, on 26 June 2018 - 03:08 PM, said:

I’ve still not had a reply to my email or response from the message I left.

At least the email ought to be evidence that you tried to renew before the deadline. Should be enough to get reduction

[Ernie Ernie Ernie]

jonnythespireite, on 26 June 2018 - 09:49 AM, said:

My mate lives in Stockport. Lifelong town fan. Season ticket holder.

He’s just text me to say that he’s rung the club several times , left messages, sent emails for the purpose of renewing his season ticket.

Guess what - he’s heard nothing back.

Then Allen moans that there aren’t enough fans coming through the gate. It’s pathetic.

I’ve been in a customer facing environment all my life. I’ll give them half a days free training if they want. Day 1. This is a telephone. When it makes that ringy noise pick it up and talk to it. Oh and be nice.


Amateurish.

He can’t read the message board much or you for that matter. Pointless ringing ticket office or emailing etc. You have to ring club shop

[Middle East]

jonnythespireite, on 26 June 2018 - 09:49 AM, said:

My mate lives in Stockport. Lifelong town fan. Season ticket holder.

He’s just text me to say that he’s rung the club several times , left messages, sent emails for the purpose of renewing his season ticket.

Guess what - he’s heard nothing back.

Then Allen moans that there aren’t enough fans coming through the gate. It’s pathetic.

I’ve been in a customer facing environment all my life. I’ll give them half a days free training if they want. Day 1. This is a telephone. When it makes that ringy noise pick it up and talk to it. Oh and be nice.


Amateurish.

Ditto. Called twice as want the 5% off for being in spire lotto (which you can't get online). Left 2 messages and still no reply so as ever it's the usual crap customer service....which is worse when you consider that people aren't exactly queuing round the block for them!!!!

Nowt changes so I will have to schlep down there this Saturday....

This post has been edited by Middle East: 26 June 2018 - 07:09 PM

[Middle East]

Ernie Ernie Ernie, on 26 June 2018 - 06:37 PM, said:

He can’t read the message board much or you for that matter. Pointless ringing ticket office or emailing etc. You have to ring club shop

Perhaps the answer phone message should say that then rather than for tickets press number 3....

[DIFH]

Surely someone at the club should pursue this one, One way or another the Op can be identified and rung.

[ronpowellsbutler]

On a slightly related matter, how do you claim your prize on Spire Lotto ?

I only won a fiver so not the end of the world but have never heard a thing.

As I live in t'south I am hardly planning to collect it.

I emailed the lad who is named as the contact but no reply.