Help
Just been past at 9:55 and queue has just reached corner of west stand.
Queue For Tickets
#1
Rodney's Moustache 
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Posted 15 January 2015 - 10:10 AM
#4
Spire-Power
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Posted 15 January 2015 - 10:28 AM
starsky72, on 15 January 2015 - 10:25 AM, said:
Do none of the queuing people have access to the internet?
Probably same as me...Cant get tickets online cos STs arent linked to their online account ... and cant buy on phone cos club arent answering the phone.
#5
JonB
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Posted 15 January 2015 - 10:29 AM
Spire-Power, on 15 January 2015 - 10:28 AM, said:
Probably same as me...Cant get tickets online cos STs arent linked to their online account ... and cant buy on phone cos club arent answering the phone.
They have however been told how to sort this....
#6
brianclose
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Posted 15 January 2015 - 10:32 AM
starsky72, on 15 January 2015 - 10:25 AM, said:
Do none of the queuing people have access to the internet?
Extra quid per ticket a lot for Derbyshire folk! Definitely worth a 2 hour queue!
#9
Spire-Power
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Posted 15 January 2015 - 10:33 AM
JonB, on 15 January 2015 - 10:29 AM, said:
They have however been told how to sort this....
And if the club doesnt reply to emails asking for STs to be linked to customer accounts... not much else you can do but join the queue
This post has been edited by Spire-Power: 15 January 2015 - 10:34 AM
#11
Spire-Power
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Posted 15 January 2015 - 10:39 AM
CFC_SJL, on 15 January 2015 - 10:34 AM, said:
It would be helpful if the club replied!
It would be more helpful if the customer could do it via their online account without having to contact the club. I stand to be corrected but it seems a simple operation
#12
frearsghost
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Posted 15 January 2015 - 10:45 AM
Spire-Power, on 15 January 2015 - 10:28 AM, said:
Probably same as me...Cant get tickets online cos STs arent linked to their online account ... and cant buy on phone cos club arent answering the phone.
Same problem here. Can see me putting in a whole day here just trying to get a ticket. Also had the dreaded RESOURCE LIMIT REACHED three times so far. It's no fun for exiles.
#14
Crack
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Posted 15 January 2015 - 10:53 AM
JIMMYJAZZ, on 15 January 2015 - 10:33 AM, said:
If you mean e mail the club ...done that still waiting for a reply !!
I've e-mailed the club several times his year and not once have I had a reply.
#15
Spire-Power
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Posted 15 January 2015 - 10:58 AM
Club too busy to answer the phone, too busy to send an email, because they are dealing with the queue... that gets bigger because they are too busy to answer the phone or send an email!
#16
valemadness
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Posted 15 January 2015 - 10:59 AM
I got there at 9:30 and the queue was to the west/south corner. Ticket windows opened about 9:50 and I got my tickets at 10:45. The queue is still to the corner, so about an hour wait and yes we had tea and coffee brought down the line before the windows were opened
#17
CFC_SJL
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Posted 15 January 2015 - 11:00 AM
Spire-Power, on 15 January 2015 - 10:39 AM, said:
It would be more helpful if the customer could do it via their online account without having to contact the club. I stand to be corrected but it seems a simple operation
It would be much better that way, however the club have told us to contact them, yet don't reply
#18
jack'smyboy
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Posted 15 January 2015 - 11:05 AM
Spire-Power, on 15 January 2015 - 10:58 AM, said:
Club too busy to answer the phone, too busy to send an email, because they are dealing with the queue... that gets bigger because they are too busy to answer the phone or send an email!
One bloke had ended up coming down because it had let him add all the adult STs he was buying for, but not for the U12 ticket he needed.
The IT really isn't helping!
Spire-Power, on 15 January 2015 - 10:58 AM, said:
Club too busy to answer the phone, too busy to send an email, because they are dealing with the queue... that gets bigger because they are too busy to answer the phone or send an email!
One bloke had ended up coming down because it had let him add all the adult STs he was buying for, but not for the U12 ticket he needed.
The IT really isn't helping!
#20
JonB
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Posted 15 January 2015 - 11:21 AM
RN Blue, on 15 January 2015 - 11:12 AM, said:
Do we have a customer care manager or such like?
There is a list of folk and what they do on the club website....the majority of them have email links as well :-
http://www.chesterfi...al/contact.aspx
#21
sophocles
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Posted 15 January 2015 - 11:56 AM
I wonder if anyone else is, like me, getting a bit fed up with posters who smugly say ' I didn't have a problem with getting tickets by phone or online' ? The fact is that the club's ticketing system is abysmal and it should be better. I was one of those who couldn't get a Scunthorpe ticket by phone or online, so had to queue for 90 minutes. Eventually somebody suggested going to the desk in the main entrance, which I did. The lady there quickly sorted my season ticket seat and assured me the 'system ' would be told the next morning. On entering the turnstile on the night, my card refused to admit me, and the steward with the card reader informed me that the system was showing that my seat hadn't been paid for. As the match started I had to go on to the main entrance, where a lady said "Oh we've had lots of these". Ten minutes later she came back and said it was showing as not paid, but my seat had been sold to somebody else after I had paid for it ! She gave me a ticket for a different seat and I finally got in when the match had been going for 20 minutes. Now I've never had cause to complain about anything at the club, but nobody can tell me that is excusable or acceptable. I wonder how many others had the same experience?
