Season Ticket Question?

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Season Ticket Question?

#1 charleyfarley11

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Posted 23 April 2014 - 01:15 PM

i have been on the zebra finance website and have been approved for the season ticket by installment

what do i do now? do i have to complete the application form and take it to the club

i just rung the club to ask and got some kid who didnt know what he was on about and told me to ring zebra finance? i explained i have already been accepted on their website but it didnt ask me for my seat number as i am renewing?

#2 valemadness

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Posted 23 April 2014 - 01:19 PM

charleyfarley11, on 23 April 2014 - 01:15 PM, said:

email karenwood@chesterfield-fc.co.uk with your details and the zebra finance details. She should be able to sort it out for you

#3 longeatonspireite

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Posted 23 April 2014 - 01:20 PM

charleyfarley11, on 23 April 2014 - 01:15 PM, said:

Its Easy. Once you have been accepted by Zebra an email is sent to the club. Give it time to be sent (24hours) phone up the club and ask for Karen, to sort out your seat. The form filling is done at this time. I received a confirmation letter a few days later with the details of the seat etc.
I did it last week everyting went painlessly.

This post has been edited by longeatonspireite: 23 April 2014 - 01:23 PM

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#4 charleyfarley11

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Posted 23 April 2014 - 02:13 PM

longeatonspireite, on 23 April 2014 - 01:20 PM, said:

cheers guys i will phone or email karen tomorrow

#5 Exharboroughspireite

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Posted 23 April 2014 - 05:06 PM

Karen is fantastic she will help you with no doubt, the young lad however is a different story!

#6 martatcross

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Posted 23 April 2014 - 05:26 PM

Hope she can help sort things out because today I have tried to sort out my renewal and have been met with arrogance and rudeness from the ticket office who couldnt give a monkeys wether you pay your money or you dont

Can't salute yer can't find a flag if that don't suit yer that's a drag

#7 charleyfarley11

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Posted 23 April 2014 - 06:10 PM

harboroughspireite, on 23 April 2014 - 05:06 PM, said:

Karen is fantastic she will help you with no doubt, the young lad however is a different story!

yes i agree, he didnt have a clue, said hold on then said you need to ring them? !! i said i have just done it online and it agreed so all i am asking is what do i do now?!! i gave up at that point!!

#8 fishini

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Posted 23 April 2014 - 06:45 PM

martatcross, on 23 April 2014 - 05:26 PM, said:

Probably the little bundle of joy I encountered when I renewed ours. I bet contraception was not an issue for her.

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#9 martatcross

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Posted 23 April 2014 - 06:55 PM

fishini, on 23 April 2014 - 06:45 PM, said:

Probably the little bundle of joy I encountered when I renewed ours. I bet contraception was not an issue for her.

E mailed complaint she was so rude a bit of customer relations training would do her world of good sorry but some parts of this club need sorting desperately

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#10 TigerSpire

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Posted 23 April 2014 - 08:10 PM

martatcross, on 23 April 2014 - 06:55 PM, said:

E mailed complaint she was so rude a bit of customer relations training would do her world of good sorry but some parts of this club need sorting desperately

.
Who did you email your complaint too? I had a few 'service' problems on a VIP day (having spent well over £1000 on our party of 17). I emailed Gary Cook asking for the clubs response to how the issue happened and to date he has not had the courtesy to respond.

This post has been edited by TigerSpire: 23 April 2014 - 08:11 PM

#11 JonB

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Posted 23 April 2014 - 08:31 PM

TigerSpire, on 23 April 2014 - 08:10 PM, said:

Unless I'm getting my CFC staff in a muddle I think he tweeted prior to one of the games over the Easter weekend saying he was following the game via twitter and player from Spain whilst on holiday.

#12 TigerSpire

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Posted 23 April 2014 - 09:40 PM

JonB, on 23 April 2014 - 08:31 PM, said:

Unless I'm getting my CFC staff in a muddle I think he tweeted prior to one of the games over the Easter weekend saying he was following the game via twitter and player from Spain whilst on holiday.

Cheers Jon, will give him another week but in fairness, I am still fuming with the issue and will complain with or without answers to the questions posed.

#13 martatcross

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Posted 24 April 2014 - 06:35 AM

TigerSpire, on 23 April 2014 - 09:40 PM, said:

Cheers Jon, will give him another week but in fairness, I am still fuming with the issue and will complain with or without answers to the questions posed.

I e mailed Chris Turner christurner@chesterfield-fc.co.uk and did get a response

Can't salute yer can't find a flag if that don't suit yer that's a drag

#14 valemadness

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Posted 24 April 2014 - 09:13 AM

Customer service
angelabray@chesterfield-fc.co.uk
Ticket office manager
karenwood@chesterfield-fc.co.uk

I suggest if you're emailing a complaint to cc at least Chris Turner.
christurner@chesterfield-fc.co.uk

#15 BodieUK

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Posted 24 April 2014 - 09:16 AM

valemadness, on 24 April 2014 - 09:13 AM, said:

Anyone know the deadline for season ticket renewals? Saw it somewhere other day but had a browse through a few things and can't seem to find it.

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#16 Heavy_Soul

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Posted 24 April 2014 - 10:24 AM

TigerSpire, on 23 April 2014 - 09:40 PM, said:

Cheers Jon, will give him another week but in fairness, I am still fuming with the issue and will complain with or without answers to the questions posed.

That was Paul watts, that's who you probably need to speak to

Every need got an ego to feed

#17 JonB

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Posted 24 April 2014 - 10:37 AM

Screamadelica, on 24 April 2014 - 10:24 AM, said:

That was Paul watts, that's who you probably need to speak to

That was it...knew someone from that side of things was in Spain!

#18 longeatonspireite

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Posted 24 April 2014 - 11:00 AM

martatcross, on 23 April 2014 - 05:26 PM, said:

Sounds a bit harsh labelling all of the ticket office with the same brush.
Living in Long Eaton and not having a season ticket I pre order and then collect on the day.
I have always got through on the phone and always been dealt with in a professional and and friendly way. And only last week I phoned to order my season ticket. As I said before it was painless and a big thank you to Karen. I have yet to be served, spoken to in a rude way.

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