[SocraticCFC]

After that appalling stream - none for 10 mins sec half and constant dial-up buffering, I do feel there's grounds for asking for a refund. Any thoughts/takers on this?
I've mailed the Nat league tv and vented my grievance.

[BreadNoButter]

Was fine for me on firestick, only the ten mins into second half part with no footage like you mentioned. Other than that it was fine. Usually buffering is down to your internet

[azul]

BreadNoButter, on 27 December 2023 - 12:10 PM, said:

Was fine for me on firestick, only the ten mins into second half part with no footage like you mentioned. Other than that it was fine. Usually buffering is down to your internet

It wasn’t buffering as such and everyone was complaining about it. The other matches I switched to were fine. It wasn’t down to the internet at the user end.

SocraticCFC, on 27 December 2023 - 12:02 PM, said:

After that appalling stream - none for 10 mins sec half and constant dial-up buffering, I do feel there's grounds for asking for a refund. Any thoughts/takers on this?
I've mailed the Nat league tv and vented my grievance.

There is a complaints procedure - I also emailed them

I also wouldn’t use the term buffering as it conjures up an impression that isn’t’ t accurate. It was more like there were missing video frames producing a jerky picture akin to low quality stop frame animation while the audio was uninterrupted. I’d never seen that effect before.

This post has been edited by azul: 27 December 2023 - 12:32 PM

[Westbars Spireite]

I got nothing at all in the second half on my IPTV but I can't really ask for a refund when I didn't pay them for it.

[Rogerwillis]

I asked the national league after the Woking game and received a full refund

[SocraticCFC]

Rogerwillis, on 27 December 2023 - 03:14 PM, said:

I asked the national league after the Woking game and received a full refund

I've simply responded to an email and asked for a refund. Like any commercial entity plus the Inland revenue, they're good at taking money off you but slow to return. I'm paying far too much tax but have to wait until June to get what will be a 4 fig refund.

[spireitenag]

I've complained a couple of times this season about the streaming.
To be fair I've recieved a refund pretty quickly.
However we must be mindful it's the middle of Christmas and they will probably be working reduced hours.

[azul]

spireitenag, on 27 December 2023 - 07:17 PM, said:

I've complained a couple of times this season about the streaming.
To be fair I've recieved a refund pretty quickly.
However we must be mindful it's the middle of Christmas and they will probably be working reduced hours.

I sent an email pointing out it was only Solihull’s stream that was sub standard and all the others were fine. They responded with an acknowledgement email

It’s worth pointing out that if the monies are refunded it will presumably be Chesterfield who will loose out and not Solihull

[essexspireman]

does anybody know how much the club get for each £9.50 a Town fan coughs up? and is it the same for home and away games?

This post has been edited by essexspireman: 29 December 2023 - 02:08 PM

[moondog]

essexspireman, on 29 December 2023 - 02:07 PM, said:

does anybody know how much the club get for each £9.50 a Town fan coughs up? and is it the same for home and away games?

Yes the same, works out at £4.76 for the nominated club, according to the Kings Lynn owner who did the maths last year

https://www.edp24.co...deals-scrutiny/

[azul]

moondog, on 29 December 2023 - 02:37 PM, said:

Yes the same, works out at £4.76 for the nominated club, according to the Kings Lynn owner who did the maths last year

https://www.edp24.co...deals-scrutiny/

It is 60% of the £9.50 let’s get that straight for starters.

Given the tone of the article, subtracting VAT to illustrate lost revenue is dishonest because VAT is subtracted from his gate receipts anyway which wasn’t even mentioned in the comparison.

Clearly the Kings Lynn chairman has a justified gripe against the general NL distribution model which is clearly unfair. However the experience of Kings Lynn leaves me with no sympathy whatsoever. We were crushed into a tiny corner of the stadium when the rest of the stadium nigh on empty. Shame I’d say, treat away support with more respect and they might well turn up in person and pay gate money rather than stream at home.

[azul]

I see the highlights had the same jerky effect the stream did so that suggest it is totally down to Solihull

[Lincs Spireite]

azul, on 31 December 2023 - 01:18 PM, said:

I see the highlights had the same jerky effect the stream did so that suggest it is totally down to Solihull

National League TV ought to ask Solihull to do the refunds for their bad camera and audio work.

[Zigsuk]

Wrote to them last week. Not even an acknowledgement never mind a refund.

[hewittfan]

Zigsuk, on 05 January 2024 - 11:11 AM, said:

Wrote to them last week. Not even an acknowledgement never mind a refund.

I got a reply from National League Live on 27 December saying “we have passed your request onto the National League. We will await their response.”

Still waiting for it!

[Lincs Spireite]

hewittfan, on 05 January 2024 - 11:48 PM, said:

I got a reply from National League Live on 27 December saying “we have passed your request onto the National League. We will await their response.”

Still waiting for it!

Yep, me too. I guess they must have hundreds to get through it was that bad.

[hewittfan]

 82B3A86C-0593-43D7-8F03-43A7A4D5299D.jpeg (102.51K)
Number of downloads: 38

I’ve still heard nothing, but a fan on Facebook has had the attached reply.

The National League seems to be taking the same approach as the Post Office in the Horizon scandal ie “you’re the only one with a problem“!

This post has been edited by hewittfan: 10 January 2024 - 12:42 AM

[Trigger]

hewittfan, on 10 January 2024 - 12:41 AM, said:

82B3A86C-0593-43D7-8F03-43A7A4D5299D.jpeg

I’ve still heard nothing, but a fan on Facebook has had the attached reply.

The National League seems to be taking the same approach as the Post Office in the Horizon scandal ie “you’re the only one with a problem“!

Jeff stellings kicked off about the Hartlepool stream on twitter so they might have to listen up soon.

[Bankrobber]

hewittfan, on 10 January 2024 - 12:41 AM, said:

82B3A86C-0593-43D7-8F03-43A7A4D5299D.jpeg

I’ve still heard nothing, but a fan on Facebook has had the attached reply.

The National League seems to be taking the same approach as the Post Office in the Horizon scandal ie “you’re the only one with a problem“!

I had the exact same reply

[azul]

hewittfan, on 10 January 2024 - 12:41 AM, said:

82B3A86C-0593-43D7-8F03-43A7A4D5299D.jpeg

I’ve still heard nothing, but a fan on Facebook has had the attached reply.

The National League seems to be taking the same approach as the Post Office in the Horizon scandal ie “you’re the only one with a problem“!

I haven’t had a response yet

As I said earlier, if you look at the highlights of the game (second half) it has the same jerky effect the stream had. If you look at the Solihull version of the highlights it doesn’t. Something a bit dubious about that