[Stockholm Spireite]

 financejon, on 22 January 2019 - 04:27 PM, said:

...he told me that our turnstile ticketing facility is now 8 years old and could not be upgraded unless the Club accepted an £18k cost of doing so.Probably not a justifiable expense at this stage!

So we've just spent 30k on new cameras to improve "security" but we won't spend 18k to improve customer service? Hmmmm...

Perhaps the club should ask for a free upgrade from any local IT supplier? I know it's a scale bigger than "we want a free carpet and it must be this size and this colour" but you never know...

[S43_Spireite]

 financejon, on 22 January 2019 - 04:27 PM, said:

A bit late in this thread I know, but I would be interested to hear if anyone else has had the same issues with the “print at home” facility that I have. In fact I have had an interesting exchange with Steve Coe to get to the bottom of the problem.In short, my tickets have not correctly printed the barcode. They just appear as a blacked out box, and obviously useless at the turnstiles. When reported to the Club, Steve took up the issue with the ticket software supplier and was told that it was because I was printing on a Mac (iPhone would have the same issue) as the ios12 update had caused problems at other football clubs and until Apple issued an update, the problem would not go away.I got round the problem by screenshotting the ticket and then printing the screen shot which printed correctly (got to be A4 size) and was accepted at the turnstile. To me, this indicates a print software resolution issue, not iOS, but it would be interesting to see if I am the only one having a print problem with Apple devices.As a final exchange, I mentioned to Steve that the ability to download the ticket onto phone like I did at Harrogate and Solihull would be so much better and probably help to reduce match day queues, but he told me that our turnstile ticketing facility is now 8 years old and could not be upgraded unless the Club accepted an £18k cost of doing so.Probably not a justifiable expense at this stage!

It can also be rectified by printing in Black & White instead of colour.
Had the same issue on my iPhone and printing in B&W cured it.

[The Earl of Chesterfield]

 Stockholm Spireite, on 23 January 2019 - 12:12 AM, said:

So we've just spent 30k on new cameras to improve "security" but we won't spend 18k to improve customer service? Hmmmm...

Perhaps the club should ask for a free upgrade from any local IT supplier? I know it's a scale bigger than "we want a free carpet and it must be this size and this colour" but you never know...

I'm not gonna pretend to be familiar with all this stuff, but Coe certainly seems to've bought into the 'not my fault guv' line many accuse his mate Ashley of...

[Bluekent]

 Stockholm Spireite, on 23 January 2019 - 12:12 AM, said:

So we've just spent 30k on new cameras to improve "security" but we won't spend 18k to improve customer service? Hmmmm...

Perhaps the club should ask for a free upgrade from any local IT supplier? I know it's a scale bigger than "we want a free carpet and it must be this size and this colour" but you never know...

£18k is pocket change compared to what the clubs lost over the last few years. They should definitely invest in the new system.

[Westbars Spireite]

Mark, it's been confirmed as voluntary. You don't have to give any date for a non-age related ticket.

[Westbars Spireite]

 Quaker, on 23 January 2019 - 08:50 AM, said:

You do when buying online as a new customer, its a mandatory field.

I see. Are you a new customer?

[Westbars Spireite]

 Quaker, on 23 January 2019 - 09:17 AM, said:

Currently, yes. I will open an account with a false DOB and all will be good. I normally buy from the Ticket office but I'm going to buy them more online as its saves queuing up.

Unless of course your card gets declined due to a mismatch.

[Sammy Spireite]

 Quaker, on 23 January 2019 - 09:17 AM, said:

Currently, yes. I will open an account with a false DOB and all will be good. I normally buy from the Ticket office but I'm going to buy them more online as its saves queuing up.

Derby FA Cup tickets were released at midnight online, 2 per customer only, IIRC.

I registered 4 accounts, all with the exact same details, including email address and bought 2 tickets on each account.

Unless its been massively improved, I don't think our system is too complicated.

[isleaiw1]

 Sammy Spireite, on 23 January 2019 - 03:07 PM, said:

Derby FA Cup tickets were released at midnight online, 2 per customer only, IIRC.

I registered 4 accounts, all with the exact same details, including email address and bought 2 tickets on each account.

Unless its been massively improved, I don't think our system is too complicated.

Absolute classic. God, I worry about our abilities to do the basics of business sometimes...

[DIFH]

 isleaiw1, on 23 January 2019 - 03:13 PM, said:

Absolute classic. God, I worry about our abilities to do the basics of business sometimes...

From top to bottom we have no one with the required experience in the respective roll. No wonder we haemorrhage costs.Every decision is reactive to what happens. No pro active planning or long term plans.

[CFC_92]

Every decision made by the club seems sudden and mis-timed I'd say I mean this sort of statement should be released by the club in ore season never mind over half way through the campaign

[oldgoat]

Tried to log onto cfc tickets today and had to change my password - first time ever - I have taken off all the details it would let me ie dob and phone numbers , the only required fields are an e mail and an address - thought I might change these to false ones but might try this one night when I'm at a loose end !

[JonB]

 oldgoat, on 25 January 2019 - 07:38 PM, said:

Tried to log onto cfc tickets today and had to change my password - first time ever - I have taken off all the details it would let me ie dob and phone numbers , the only required fields are an e mail and an address - thought I might change these to false ones but might try this one night when I'm at a loose end !

Doesn’t the print at home ticket option work by emailing you the tickets? If so probably best to have the correct email on there.

[oldgoat]

Don't do print at home , pick them up from the ground

[JonB]

 oldgoat, on 25 January 2019 - 08:21 PM, said:

Don't do print at home , pick them up from the ground

Where you could be asked to confirm details anyway....