financejon, on 22 January 2019 - 04:27 PM, said:
A bit late in this thread I know, but I would be interested to hear if anyone else has had the same issues with the “print at home” facility that I have. In fact I have had an interesting exchange with Steve Coe to get to the bottom of the problem.In short, my tickets have not correctly printed the barcode. They just appear as a blacked out box, and obviously useless at the turnstiles. When reported to the Club, Steve took up the issue with the ticket software supplier and was told that it was because I was printing on a Mac (iPhone would have the same issue) as the ios12 update had caused problems at other football clubs and until Apple issued an update, the problem would not go away.I got round the problem by screenshotting the ticket and then printing the screen shot which printed correctly (got to be A4 size) and was accepted at the turnstile. To me, this indicates a print software resolution issue, not iOS, but it would be interesting to see if I am the only one having a print problem with Apple devices.As a final exchange, I mentioned to Steve that the ability to download the ticket onto phone like I did at Harrogate and Solihull would be so much better and probably help to reduce match day queues, but he told me that our turnstile ticketing facility is now 8 years old and could not be upgraded unless the Club accepted an £18k cost of doing so.Probably not a justifiable expense at this stage!
I had the same problem printing tickets on my Mac for the Bedford game, and had to exchange at reception. I have since updated the operating system and printed the ticket again with the same result. I contacted the club and received a replay from Steve Coe offering to exchange any future printed tickets. However, screenshotting the ticket and then printing from that is a simple and easy fix. As you say, I would think the size has to be kept at A4. Like you, and probably many others, I would use the QR code on my phone if this option was available.