[dim view]

Dema Reborn, on 20 January 2015 - 08:40 AM, said:

I am not a Turner fan by any means but we sold them the right way up to a point...

By ordering 5700, CT expected unprecedented demand yet took no action to deal with it. I accuse him, again, of not caring. Like lots of poorly run companies, they neglect the capacity testing of new systems and then get caught out when they fail at the limits. There's no apology 'cos he's backing the cup euphoria to work in his favour.

[moondog]

Dema Reborn, on 20 January 2015 - 08:40 AM, said:

I am not a Turner fan by any means but we sold them the right way up to a point,started by selling them to season ticket holders and whoever these member ticket holders are,the online system seems to be a big issue and of course the timing of the sales on Saturday morning....



If you believe Mr Turner they didn't send them,they only sent 5500 that is his words..

The moving of the online sales is the main complaint, all he said was they moved the time because the demand was so high, then was surprised at the demand, whilst stating we had the best media team in football, yet they couldn't manage to get the revised announcement onto the right place on the website. He thinks we should be praising him because he didnt opt for 2,700 tickets. For me an interview on a par with his one following the FA's decision

[JonB]

Dema Reborn, on 20 January 2015 - 08:40 AM, said:

I am not a Turner fan by any means but we sold them the right way up to a point,started by selling them to season ticket holders and whoever these member ticket holders are,the online system seems to be a big issue and of course the timing of the sales on Saturday morning....

This is where i am....the decision to sell 1 per season ticket\membership card was fine, yes there was the issue with the linking of accounts online but overall that was fine. In a way the decision to do general sale at 2:30am is fine providing they get the communication right but they messed up with the first story saying 10am then just updating that one to say 2:30am rather than a new one.

For all the talk about so and so went to so many matches etc etc once the season ticket\membership preference has been done there are all sorts of ways of selling tickets and all of them are going to upset some group of people somewhere along the line. If you read some on here then any sort of preferential option to a group of fans is wrong whilst some want them sold on a sliding scale to fans that went to such and such games...proving how no one system will suit all. Lessons to be learnt yes but whatever happens someone will be unhappy.

[calvin plummers socks]

If a person was a ST holder and a member could they get 2 tickets (or are they linked)?

[dim view]

JonB, on 20 January 2015 - 08:54 AM, said:

This is where i am....

...where you are is that you are looking at detail rather than the bigger picture - which is that there is no published procedure for sales so that all categories of fans are prepared, and that the telephony, software, staffing, and communications are inadequate for high demand. There have been complaints about sales for Wembley, Scunthorpe, and Derby; and it will happen again if the situation arises again.

[newwhitblue]

He appeared to be happy that information was put out correctly on social media ,except this message board for one,Wonder why that was?.

[Bankrobber]

Bit of a waste of time, all that.

Toby didn't really understand the supporters' grievance that the goalposts had been moved over times & method of sale and never really raised the question. I don't know if Chris understands that this is where the heart of the problem lies, but if he does, he didn't really come across that way, sadly.

[Waller is my hero]

There are so many inconsistencies with this whole situation.
* 1 ticket per season ticket holder
* (sod that, lets get rid) max 4 tickets general sale
* oh ******, we've sold too many at once
* Official Derby statement..Chesterfield have been allocated 5700 tickets
* CT, 'we only received 5500 tickets'

Seriously get a grip...don't try to kid the hand that feeds you!

* We are growing football club, with an enhanced reputation on the field
* We are no longer classed as a 'small' club
* We have Championship ambitions
* Our support, especially away from home, has been nothing short of exceptional!
* WE should have anticipated the demand for a big local derby

Guess what!? we didn't!!

[Spireite-Karl]

dim view, on 20 January 2015 - 09:11 AM, said:

...where you are is that you are looking at detail rather than the bigger picture - which is that there is no published procedure for sales so that all categories of fans are prepared, and that the telephony, software, staffing, and communications are inadequate for high demand. There have been complaints about sales for Wembley, Scunthorpe, and Derby; and it will happen again if the situation arises again.

Spot on. I don't care that mistakes are made if lessons are learned, but do we ever truly learn from our mistakes?? I'd like to bet that the next big game where we see a large demand for tickets we cock it all up again, and that really p!$$@$ me off as a devoted fan of this club how we continue to get it wrong time and time again.
Mistakes happen, so what, big deal as long as you can see/ own up to the mistakes and pledge that you will do everything in your power in trying to ensure these same mistakes don’t happen again; well I’m not holding my breath as we’ve all been here before and no doubt with some potential very big games coming up we'll all be here again very soon.

[Sammy Spireite]

Maybe we received 5,700 tickets and after players/management got their allowance there was 5,500 left for sale?

[Mr Mercury]

Sammy Spireite, on 20 January 2015 - 09:29 AM, said:

Maybe we received 5,700 tickets and after players/management got their allowance there was 5,500 left for sale?

That was my thoughts when I saw the figures, no prob if that's happened.

[whittman]

Does it really help matters when tickets for example have been bought for people who didnt even know who we are playing on Saturday?

As I stated on an earlier post how many so called town fans will NOT be able to put names to faces as we shake hands prior to the match?

This post has been edited by whittman: 20 January 2015 - 10:40 AM

[Freddie]

Mr Mercury, on 20 January 2015 - 10:11 AM, said:

That was my thoughts when I saw the figures, no prob if that's happened.

Could it be that 5700 seats have been taken out of the Derby capacity, but 200 are lost due to segregation areas resulting in 5500 available to buy?

[Mr Mercury]

Freddie, on 20 January 2015 - 10:37 AM, said:

Could it be that 5700 seats have been taken out of the Derby capacity, but 200 are lost due to segregation areas resulting in 5500 available to buy?

It may be, but I thought Derby officially started theyd sent us 5700, so I expect that was the amount we could sell.

[starsky72]

Did I miss the explaination as to why the online selling time was moved to 2:30am?

[technium]

From the derby website -

Sales for the match have already exceeded the 20,000 mark, including away fans, and the Rams anticipate that number will continue to grow over the course of this week.

Due to different away allocation regulations for the FA Cup, Chesterfield have been allocated 5,700 seats in the East and South East sections of the iPro Stadium (East Lower I, G, H and half of F & East Upper J, I, H and half of G are the affected areas in the East Stand). Some Season Ticket Holders seated in the East Stand for League matches will not be able to purchase their regular match seats, instead those supporters will be able to purchase a seat that is not currently held by a 2014/15 Season Ticket Holder in a different area of the iPro Stadium.

Read more at http://www.dcfc.co.u...VjV6Dd4tdhMZ.99

[DIFH]

Sammy Spireite, on 20 January 2015 - 09:29 AM, said:

Maybe we received 5,700 tickets and after players/management got their allowance there was 5,500 left for sale?

Do the sums someone and you realise there weren't going to be many left for general sale.

[brianclose]

technium, on 20 January 2015 - 10:57 AM, said:

From the derby website -

Sales for the match have already exceeded the 20,000 mark, including away fans, and the Rams anticipate that number will continue to grow over the course of this week.
Due to different away allocation regulations for the FA Cup, Chesterfield have been allocated 5,700 seats in the East and South East sections of the iPro Stadium (East Lower I, G, H and half of F & East Upper J, I, H and half of G are the affected areas in the East Stand). Some Season Ticket Holders seated in the East Stand for League matches will not be able to purchase their regular match seats, instead those supporters will be able to purchase a seat that is not currently held by a 2014/15 Season Ticket Holder in a different area of the iPro Stadium.

Read more at http://www.dcfc.co.u...VjV6Dd4tdhMZ.99

Well its not going to get less is it??!