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Online Tickets

#21 User is offline   KevoBMMD 

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Posted 13 February 2012 - 02:10 PM

View PostBilly Bob, on 13 February 2012 - 01:54 PM, said:

whereve you seen that???
oh sorry - doesnt matter - just realised the date is next week


Barrie Hubbard in person, Well over the phone anyway.
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#22 User is offline   Denny 

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Posted 13 February 2012 - 02:36 PM

This is something the club has always struggled with, for fairly obvious reasons of staff vs demand.

All they needed is some agreed and obvious process set up for people who can't get to the club for reasons of distance or working hours.
In saltergate times, a simple postal option. Send in a cheque and ticket request aong with season / loyalty card details and they can sort you out before or at the end of the days rush.
Now, they should be able to put up the different value tickets on the online shop just as easily as adding different sized t-shirts. Only allow season ticket holders / LC / public to purchase on certain days and make an extra bonus on postage charges. Win and Win.

But no, that would be too simple. Chinese whispers and mixed messages are far easier.

This is why I've gone and sorted mine through a (spireite) friend's work who have access to club seats, any extra i have to pay for club seats will be offset by not spending 60 on petrol and having to take a day off work to make a 200 mile round trip.
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#23 User is offline   Westbars Spireite 

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Posted 13 February 2012 - 02:41 PM

View PostDenny, on 13 February 2012 - 02:36 PM, said:

This is something the club has always struggled with, for fairly obvious reasons of staff vs demand.

All they needed is some agreed and obvious process set up for people who can't get to the club for reasons of distance or working hours.
In saltergate times, a simple postal option. Send in a cheque and ticket request aong with season / loyalty card details and they can sort you out before or at the end of the days rush.
Now, they should be able to put up the different value tickets on the online shop just as easily as adding different sized t-shirts. Only allow season ticket holders / LC / public to purchase on certain days and make an extra bonus on postage charges. Win and Win.

But no, that would be too simple. Chinese whispers and mixed messages are far easier.

This is why I've gone and sorted mine through a (spireite) friend's work who have access to club seats, any extra i have to pay for club seats will be offset by not spending 60 on petrol and having to take a day off work to make a 200 mile round trip.


Isn't it accepted that they will deal with postal requests even if they aren't publicising it?
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#24 User is offline   Denny 

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Posted 13 February 2012 - 02:57 PM

View PostWestbars Spireite, on 13 February 2012 - 02:41 PM, said:

Isn't it accepted that they will deal with postal requests even if they aren't publicising it?

I have no idea.
and that's the problem.
Unless you ask the right person in the right way at the right time, you never know what answer you might get.
I've often been very lucky finding somebody who will actually listen to my situation and find a way around. However, i've also been told plenty of times that they can't do anything to help. fullstop. Even though later you meet people to whom the club have helped out in exactly the same way as you asked but got refused.

The club has a fair number of fans where getting to the club 9-5 on certain days just isn't going to be possible. It's now big enough where it needs to have a proper process for these customers rather than just winging it as we could when it was just a couple of people in the office.
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#25 User is offline   Westbars Spireite 

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Posted 13 February 2012 - 03:09 PM

View PostDenny, on 13 February 2012 - 02:57 PM, said:

I have no idea.
and that's the problem.
Unless you ask the right person in the right way at the right time, you never know what answer you might get.
I've often been very lucky finding somebody who will actually listen to my situation and find a way around. However, i've also been told plenty of times that they can't do anything to help. fullstop. Even though later you meet people to whom the club have helped out in exactly the same way as you asked but got refused.

The club has a fair number of fans where getting to the club 9-5 on certain days just isn't going to be possible. It's now big enough where it needs to have a proper process for these customers rather than just winging it as we could when it was just a couple of people in the office.


With online sales from next week and several home games before the actual day what are you concerned about?
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#26 User is offline   Denny 

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Posted 13 February 2012 - 04:47 PM

Personally, Nothing, I've got mine sorted via other means just to avoid the ensuing capers.

But, what grinds my gears is that the odd big game isn't a complete one off.
I've lived away from town for nearly as long as I have lived in it and it would be nice that if in the last 18 years they might have worked out a way for people to get a ticket with out taking time off work or travel half way across the country just to queue round the block!
Would they expect the ST holder from New Zealand to fly in to queue?

I really thought they had "cracked it" © with the loyalty cards and online purchasing this year.
But if something really big comes along we revert to type. A type which seems to be still stuck in the 80s.
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#27 User is offline   Guest_freelander2_* 

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Posted 13 February 2012 - 06:12 PM

View PostDenny, on 13 February 2012 - 04:47 PM, said:

Personally, Nothing, I've got mine sorted via other means just to avoid the ensuing capers.

But, what grinds my gears is that the odd big game isn't a complete one off.
I've lived away from town for nearly as long as I have lived in it and it would be nice that if in the last 18 years they might have worked out a way for people to get a ticket with out taking time off work or travel half way across the country just to queue round the block!
Would they expect the ST holder from New Zealand to fly in to queue?

I really thought they had "cracked it" © with the loyalty cards and online purchasing this year.
But if something really big comes along we revert to type. A type which seems to be still stuck in the 80s.

You're right about systems & procedures, but equally the ticket office at the B2NET is missing a Sue Green, the leave it with me, I'll sort it for you approach & a friendly one at that, a customer champion. The commercial department has one in Janice, the ticket office needs one.
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Posted 13 February 2012 - 06:22 PM

View Postfreelander2, on 13 February 2012 - 06:12 PM, said:

You're right about systems & procedures, but equally the ticket office at the B2NET is missing a Sue Green, the leave it with me, I'll sort it for you approach & a friendly one at that, a customer champion. The commercial department has one in Janice, the ticket office needs one.


Bless her yes how long has she been gone now ?

Tickets go on sale tomorrow and no seating layout is to be found,except old ones of course....
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#29 User is offline   Westbars Spireite 

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Posted 13 February 2012 - 06:32 PM

View PostDema Reborn, on 13 February 2012 - 06:22 PM, said:

Bless her yes how long has she been gone now ?

Tickets go on sale tomorrow and no seating layout is to be found,except old ones of course....


This year's is on our website. Shows each block the two clubs have been allocated.

I'm sure I linked it to you before!
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Posted 13 February 2012 - 06:37 PM

View PostWestbars Spireite, on 13 February 2012 - 06:32 PM, said:

This year's is on our website. Shows each block the two clubs have been allocated.

I'm sure I linked it to you before!


Nope i have clicked on all links and 2 come up as a jumbled mess and no seat plan....
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#31 User is offline   Westbars Spireite 

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Posted 13 February 2012 - 07:20 PM

View PostDema Reborn, on 13 February 2012 - 06:37 PM, said:

Nope i have clicked on all links and 2 come up as a jumbled mess and no seat plan....


Either you're computer's done for or you need an eye test. :lol:

http://www.chesterfi...2594962,00.html

'Wembley Ticket Allocation Image'
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#32 Guest_Dema Reborn_*

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Posted 13 February 2012 - 07:41 PM

View PostWestbars Spireite, on 13 February 2012 - 07:20 PM, said:

Either you're computer's done for or you need an eye test. :lol:

http://www.chesterfi...2594962,00.html

'Wembley Ticket Allocation Image'


&To!̤\#r]Ҽڜ+5U6ҍSq;޵,mk>cgfT6 FkL-nk:G9ezlk5qdI BVL=.ʤnk5l6MVo,Tm<Ƭx9ƌkeY|m¾bh:^Z6N0[=] Gخص~|Seo[g·=!<_� l(s̑3f{OMV#3A[̆ K.9mźB[JKñwerϗ>|͵r)EWXQ !?@2Y̿]?i{&,gkX7w1ZYu}[>ׂ׳sj%Wt+[rl:iE^nGVzKkFU(}˸M6%^}h <Z_/ffC]~4(ә,~ZT!R˱8W-mMl^ Նiöxii˷czl~}r6eLV&ivy_&yp^e8ӟ|o`� r!;=YzuXchu}^A[ QmO+h7?3bWƎ[o=@ڷ|_x}Cxz85v'^kA>ch[ڱi] IFd1LIzQՍtPoR?X~p;[ZSM򽝡Y5Şvi_myE:lښ'Y㾋v{t4Frv?x/;.ӱWKoK{ s_H }W'֞4>kngޙۗtڼF5A{W$~M뫰v[:/+;~2~6Fu55n3溮S<mÏZhrմwyK?,0&:;"hB[lyּ<Oҿ;=7?/VkAK[4{m<kiDUM[[LGn)Smd}Iڌszc{a,}Lt[[祿R>O ٟ6c}!IC܇Y~ɺWh{GY}јڢvr޼??h 5ll#NX.h4M2#Kc>o~!^pu,UoEfyӒb]I{/ci|,tQf}2QD ¹Ҵ/Ga?B:صB^G\p<RmXcAwjە_ڗqpaLKڻ0eg8l)Z6{:אaK[o3E/!8S'uWϽ.;O~_Wظ YFcǎ/N'tl -fm1??я;,3ݪU)wn;zJwN~7m޸e7KckH[4c>} PGoӅkWMb<Ior]Cｌy8VկM]lkMfSKo1}] _577Q[7Ho~-sK6xkxVk kn]Z.Ɵ~a{_ׇygVi{^Go!{///~޿g_e>JxҰ2 ~gԴߪou{:;ebR*+tl -fm1?nm-&.2|7p13(vNBNek[ĿܵKV{qWLD{}|gܿv:kncUiVVR3~yNU]?Om0ZYSU q6eZ͓YVL~/ܻm3=mٶVj6oeX|Q㾒 6ԏVnVz\Oc{/оx$^]G7Ajr<ｽtqXyY\ t7˲9 SgʶV8M] # ^« ﷮)ۚ?^f1qZ>[+玪k믗s=7ukӦs7UzrGmpE[ m1#$䯡-}mlmC)W_}oڿ$1IC<}i۷u᷹ڑuMо1XYz ه͚mxx{4w3Qvt)cdg:[h-gfaZaCV\pM-+P3>uh,7--nmG5m$[ø@+~mtQmUҸڢu2'յjg8TxMg=Pzƅ_Jg}hZSרmdAXClB?zBYR8ƨ?+a2<nmlǟB6q? lY nhoDq'+vis8{l9cžkWS/Km1#$䯡-}mlm1+'K~<qfٲf? g}O\hhI^i=Tk c<Ig#Ig)BZNobh4^kG);0o\r6f߅y cU!ҹLgzaֹ"S[L%ƴLʟ6^&> |:MSm?OroEA7J=͹P?hD["m1+khy_G-9&:kC|:v%2Կϓt|޵hRa9~y^XFOj3x?x ը/N϶^mvr%i7~Scwnev6fy}oaYi޷|嶄 sp&i+joϜfgxX0~g y a|/`�6%^v2qkuʼfways'-F[Hޣ-&h?OewL]ٔy4]fs4-uS]2a챧I)ކbg8ulk9^GC> y&/oc]S*%` {a1.ߐ~ K::7Nֳ@u蒁Xͦ}3g& (&� @q kaʎ#p

That is just a bit of it do you want the rest lol....

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#33 User is offline   Westbars Spireite 

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Posted 13 February 2012 - 07:42 PM

Works for me Keith. Opens up a document that shows the stadium and the sections allocated to each club.

I'm sure someone clever can copy it onto here.
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#34 User is offline   Guest_freelander2_* 

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Posted 13 February 2012 - 07:45 PM

View PostDema Reborn, on 13 February 2012 - 07:41 PM, said:

&To!̤\#r]Ҽڜ+5U6ҍSq;޵,mk>cgfT6 FkL-nk:G9ezlk5qdI BVL=.ʤnk5l6MVo,Tm<Ƭx9ƌkeY|m¾bh:^Z6N0[=] Gخص~|Seo[g·=!<_� l(s̑3f{OMV#3A[̆ K.9mźB[JKñwerϗ>|͵r)EWXQ !?@2Y̿]?i{&,gkX7w1ZYu}[>ׂ׳sj%Wt+[rl:iE^nGVzKkFU(}˸M6%^}h <Z_/ffC]~4(ә,~ZT!R˱8W-mMl^ Նiöxii˷czl~}r6eLV&ivy_&yp^e8ӟ|o`� r!;=YzuXchu}^A[ QmO+h7?3bWƎ[o=@ڷ|_x}Cxz85v'^kA>ch[ڱi] IFd1LIzQՍtPoR?X~p;[ZSM򽝡Y5Şvi_myE:lښ'Y㾋v{t4Frv?x/;.ӱWKoK{ s_H }W'֞4>kngޙۗtڼF5A{W$~M뫰v[:/+;~2~6Fu55n3溮S<mÏZhrմwyK?,0&:;"hB[lyּ<Oҿ;=7?/VkAK[4{m<kiDUM[[LGn)Smd}Iڌszc{a,}Lt[[祿R>O ٟ6c}!IC܇Y~ɺWh{GY}јڢvr޼??h 5ll#NX.h4M2#Kc>o~!^pu,UoEfyӒb]I{/ci|,tQf}2QD ¹Ҵ/Ga?B:صB^G\p<RmXcAwjە_ڗqpaLKڻ0eg8l)Z6{:אaK[o3E/!8S'uWϽ.;O~_Wظ YFcǎ/N'tl -fm1??я;,3ݪU)wn;zJwN~7m޸e7KckH[4c>} PGoӅkWMb<Ior]Cｌy8VկM]lkMfSKo1}] _577Q[7Ho~-sK6xkxVk kn]Z.Ɵ~a{_ׇygVi{^Go!{///~޿g_e>JxҰ2 ~gԴߪou{:;ebR*+tl -fm1?nm-&.2|7p13(vNBNek[ĿܵKV{qWLD{}|gܿv:kncUiVVR3~yNU]?Om0ZYSU q6eZ͓YVL~/ܻm3=mٶVj6oeX|Q㾒 6ԏVnVz\Oc{/оx$^]G7Ajr<ｽtqXyY\ t7˲9 SgʶV8M] # ^« ﷮)ۚ?^f1qZ>[+玪k믗s=7ukӦs7UzrGmpE[ m1#$䯡-}mlmC)W_}oڿ$1IC<}i۷u᷹ڑuMо1XYz ه͚mxx{4w3Qvt)cdg:[h-gfaZaCV\pM-+P3>uh,7--nmG5m$[ø@+~mtQmUҸڢu2'յjg8TxMg=Pzƅ_Jg}hZSרmdAXClB?zBYR8ƨ?+a2<nmlǟB6q? lY nhoDq'+vis8{l9cžkWS/Km1#$䯡-}mlm1+'K~<qfٲf? g}O\hhI^i=Tk c<Ig#Ig)BZNobh4^kG);0o\r6f߅y cU!ҹLgzaֹ"S[L%ƴLʟ6^&> |:MSm?OroEA7J=͹P?hD["m1+khy_G-9&:kC|:v%2Կϓt|޵hRa9~y^XFOj3x?x ը/N϶^mvr%i7~Scwnev6fy}oaYi޷|嶄 sp&i+joϜfgxX0~g y a|/`�6%^v2qkuʼfways'-F[Hޣ-&h?OewL]ٔy4]fs4-uS]2a챧I)ކbg8ulk9^GC> y&/oc]S*%` {a1.ߐ~ K::7Nֳ@u蒁Xͦ}3g& (&� @q kaʎ#p

That is just a bit of it do you want the rest lol....

That goes down as your best post......EVER!
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#35 Guest_Dema Reborn_*

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Posted 13 February 2012 - 07:46 PM

View PostWestbars Spireite, on 13 February 2012 - 07:42 PM, said:

Works for me Keith. Opens up a document that shows the stadium and the sections allocated to each club.

I'm sure someone clever can copy it onto here.


Post your link see if its dfferent lol...

View Postfreelander2, on 13 February 2012 - 07:45 PM, said:

That goes down as your best post......EVER!


My life story lol....
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#36 User is offline   DIFH 

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Posted 13 February 2012 - 08:06 PM

View PostDema Reborn, on 13 February 2012 - 07:41 PM, said:

&"To!̤\#r]Ҽڜ+5U6ҍS"q;޵,mk>cgfT6 FkL-nk':G9ezlk5qdI BVL=.ʤnk5l6MVo,Tm<Ƭx9ƌkeY|m¾bh:^Z"6N0[=] Gخص~|Seo[g·=!<_� l(s'3f{OMV#3A[̆ K.9mźB["JKñwerϗ>|͵r)EWXQ !?@2Y̿]?i{&,gkX7w1ZYu}[>ׂ׳sj%Wt+[rl:iE^nGVzKkFU(}˸M6%^}h <Z_/ffC]~4(ә,~ZT!R˱8W-mMl^ Նiöxii˷czl~}r6eLV&ivy_&yp^e8ӟ|o`� r!;=YzuXchu}^A[ QmO+h7?3bWƎ[o=@ڷ|_x}Cxz85v''^kA>ch[ڱi] IFd1LIzQՍtPoR?X~p;'[ZSM򽝡Y5Şvi_myE:lښ'Y'㾋v{t4Frv?x/;.ӱWKoK{ s_H }W'֞4>kngޙۗtڼF5A{W$~M뫰v[:/+;~2~6Fu55n3溮S<mÏZhrմwyK?,0&:;"hB[lyּ<Oҿ;=7?/VkAK[4{m<kiDUM[[LGn)Sm'd}I'ڌszc{a,}Lt'[[祿R>O ٟ6c}!IC܇Y~ɺWh{GY}јڢvr޼??h 5ll#NX.h4M2#Kc>o~!^pu,UoEf'y'b]I{/ci|,tQf}2QD ¹Ҵ/Ga?B:صB^G\p<RmXcAwjە_ڗqpaLKڻ0eg8"l)Z6{:אaK[o3E/!8S'uWϽ.;O~_Wظ YFcǎ/N'tl -fm1??я;,3ݪU)wn;zJwN~7m޸e7KckH[4'c>} 'PGoӅkWMb<Ior]Cｌy8VկM]lkMfSKo1}] _577Q[7Ho~-sK6xkxVk kn]Z.Ɵ~a{_ׇygVi{^Go!{///~޿g_e>JxҰ2 ~gԴߪou{:;ebR*+tl -fm1?nm-&.2|7p13(vNBNek[ĿܵKV{qWL'D{}|"gܿv:kncUiVVR3~yNU]?Om0ZYSU q6eZ"YVL~/ܻm3=mٶVj6oeX|Q' 6ԏVnVz\Oc{/оx$^]G7Ajr<ｽtqXyY\ t7˲9 SgʶV8M] # ^« ﷮)ۚ?^f1qZ">[+玪'k믗s=7ukӦs7UzrGmpE[ m1#$䯡-}mlmC)W_}o'ڿ$1IC<}i۷u᷹'uMо1'XYz ه͚mxx{4w3Qvt)cdg:[h-gfaZaCV\pM-+P3>uh,7--nmG5m$[ø@+~mtQmUҸڢu2'յjg"8T'xMg=Pzƅ_Jg}hZSרmdAXClB?zBYR8ƨ?+a2<nmlǟB6q? lY nhoDq'+'vi"s8{l9cžkWS/Km1#$䯡-}mlm1+'K~<qfٲf? g}O\hhI^i=Tk c<Ig#Ig)BZNobh4^kG);0o\r6f߅y cU!ҹLgzaֹ"S[L%ƴLʟ6^&> |:MSm?OroEA7J=͹P?hD["m1+khy_G-9&:kC|:v%2Կ"t|޵hRa9~y^XFOj3x?x ը/'N϶^mvr%i7~Scwnev6fy}oaYi޷|嶄 sp&i""+joϜfgxX0~g y a|/`�6%^v2qkuʼfways'-F[Hޣ-&h?OewL]"y4]fs'4-uS]2a챧I)ކbg8ulk9^GC> y"&/oc]S*%` {'a1.ߐ~ K::'7Nֳ@u'Xͦ}3g& (&� @q kaʎ#p

That is just a bit of it do you want the rest lol....



Where's barabas.
God I hate this league.
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#37 User is offline   A Spireite 

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Posted 14 February 2012 - 03:11 AM

Maybe I'm missing something here? All I have seen for our match is a plan which shows ALL
seats allocated to us in "Blue" in both first and second levels of the stadium and level 5 in "Black" with a note which states that certain areas will be opened if the demand arises.

Nowhere have I seen a plan, similar to the one posted on here for last years match; which shows allocated seats by PRICE. I did email the club and was advised this info "will be available when you purchase your ticket" as in,
"4 seats @ £36 please".................. ,
"There you go £144 please, you can see from the tickets where you're going to be sitting, Thanks, next please" :unsure: :unsure:

KEEP THE FAITH

This post has been edited by A Spireite: 14 February 2012 - 03:37 AM

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#38 User is offline   Denny 

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Posted 14 February 2012 - 10:57 AM

View Postfreelander2, on 13 February 2012 - 06:12 PM, said:

You're right about systems & procedures, but equally the ticket office at the B2NET is missing a Sue Green, the leave it with me, I'll sort it for you approach & a friendly one at that, a customer champion. The commercial department has one in Janice, the ticket office needs one.

Yes. To be honest, that is what I meant when i said i had often been lucky ringing up the club. I meant I had got to talk to Sue.
However, even now, with more people in the ticket office, inconsistencies are going to be more likely, If there isn't going to be one rule for all, people are going to get hacked off and i'm not talking about the different days to order tickets, that has at least been publicised.
I can think of a few simple examples that get under my skin but they are not wembley related so i'll let it lie.
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#39 User is offline   jamie_bolsover 

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Posted 14 February 2012 - 11:11 AM

View PostA Spireite, on 14 February 2012 - 03:11 AM, said:

Maybe I'm missing something here? All I have seen for our match is a plan which shows ALL
seats allocated to us in "Blue" in both first and second levels of the stadium and level 5 in "Black" with a note which states that certain areas will be opened if the demand arises.

Nowhere have I seen a plan, similar to the one posted on here for last years match; which shows allocated seats by PRICE. I did email the club and was advised this info "will be available when you purchase your ticket" as in,
"4 seats @ 36 please".................. ,
"There you go 144 please, you can see from the tickets where you're going to be sitting, Thanks, next please" :unsure: :unsure:

KEEP THE FAITH


Ha ha ha, A bit similar to "Im thinking of X amount of 36.00 tickets, can you please tell me where in the ground where abouts the 36 tickets are for".

"Yes, there in the 36 section".

Ha ha ha ha ha ha ha.
"one day, we shall return" (edit - and so we did).
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#40 User is offline   spireitesarah 

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Posted 14 February 2012 - 12:35 PM

I got this too when using Firefox. Copied the link into internet explorer and it works fine now. also need new version of word to open it.

View PostDema Reborn, on 13 February 2012 - 07:41 PM, said:

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That is just a bit of it do you want the rest lol....

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