[KevoBMMD]

Got my E Mail last night and renewed mine, bought a New one but cannot renew my Son's as it is not there or on my account even though it was bought with the same E Mail address

[erniemossity]

needdm, on 14 March 2024 - 08:44 AM, said:

That's the problem the move to the new ticketing system raises lots of questions we need answers for.

I went on the site last night and there is a £2 charge added per season ticket, which is the same irrespective of the cost, so £2 added if you are buying an adult ticket and £2 added if buying a child ticket. Which doesn't seem that bad given the cost of the season ticket. However it wouldn't surprise me if this charge was also added to a match day ticket which would be.

Before I buy a season ticket I need to know what match day ticket prices will be and also if there is a ticket purchasing charge and what it will be. At the moment I won't buy a season ticket as the saving is about 4 games and whilst I don't know how many I will miss until the fixture come out, I suspect it could be more. However a £2 per ticket charge over 20 matches would add a further £40 and mean the saving In buying a season ticket is greater

If you click on the fees and conditions link, it’s says there’s no charge for mobile/print at home, just a£2 increase on match day…which is the same as at present I believe. However I agree with you that they should issue match day prices asap so folks can make a measures decision on potential savings.

[JonB]

erniemossity, on 14 March 2024 - 10:16 AM, said:

If you click on the fees and conditions link, it’s says there’s no charge for mobile/print at home, just a£2 increase on match day…which is the same as at present I believe. However I agree with you that they should issue match day prices asap so folks can make a measures decision on potential savings.

Looks like there is no charge for a mobile ticket that you have on your phone but if you want a version to print at home the £2 charge stands.

From here :-
What's the best way to receive my tickets?
This would be the Mobile/Digital ticket option, simply add the ticket(s) to your Apple/Google Wallet and scan them on your phone screen at the turnstile. Alternatively you can have Print At Home or tickets printed at the Ticket Office although there is a £2 charge for this option.

This post has been edited by JonB: 14 March 2024 - 10:28 AM

[born in 1866]

needdm, on 14 March 2024 - 08:44 AM, said:

That’s the problem the move to the new ticketing system raises lots of questions we need answers for.

I went on the site last night and there is a £2 charge added per season ticket, which is the same irrespective of the cost, so £2 added if you are buying an adult ticket and £2 added if buying a child ticket. Which doesn’t seem that bad given the cost of the season ticket. However it wouldn’t surprise me if this charge was also added to a match day ticket which would be.

Before I buy a season ticket I need to know what match day ticket prices will be and also if there is a ticket purchasing charge and what it will be. At the moment I won’t buy a season ticket as the saving is about 4 games and whilst I don’t know how many I will miss until the fixture come out, I suspect it could be more. However a £2 per ticket charge over 20 matches would add a further £40 and mean the saving In buying a season ticket is greater

It looks like the £2 charge is for printing a new season ticket. There is no charge if you are renewing in the same seat as you will be keeping your original one.

[dart in the crossbar]

born in 1866, on 14 March 2024 - 10:58 AM, said:

It looks like the £2 charge is for printing a new season ticket. There is no charge if you are renewing in the same seat as you will be keeping your original one.

Seems to be the case for me. No £2 charge that I could see when I renewed.

[erniemossity]

JonB, on 14 March 2024 - 10:25 AM, said:

Looks like there is no charge for a mobile ticket that you have on your phone but if you want a version to print at home the £2 charge stands.

From here :-
What's the best way to receive my tickets?
This would be the Mobile/Digital ticket option, simply add the ticket(s) to your Apple/Google Wallet and scan them on your phone screen at the turnstile. Alternatively you can have Print At Home or tickets printed at the Ticket Office although there is a £2 charge for this option.

Hmmm….bit ambiguous isn’t it?? Is the £2 charge for tickets printed at the ticket office only, or for tickets printed at home as well?? Surely they can’t charge for folk using their own ink and paper….

[JonB]

erniemossity, on 14 March 2024 - 11:39 AM, said:

Hmmm….bit ambiguous isn’t it?? Is the £2 charge for tickets printed at the ticket office only, or for tickets printed at home as well?? Surely they can’t charge for folk using their own ink and paper….

I get the impression it generates something differently to be printed at home so handled differently hence the charge. The ones at Barnet you got something you could add to the wallet on your phone to be scanned, although some had issues with that, but the option to print was a bit half bothered....it just printed two smallish tickets on the same page so you had to mess about cutting it all out etc.

[born in 1866]

erniemossity, on 14 March 2024 - 11:39 AM, said:

Hmmm….bit ambiguous isn't it?? Is the £2 charge for tickets printed at the ticket office only, or for tickets printed at home as well?? Surely they can't charge for folk using their own ink and paper….

This is less ambiguous. To view it put something in your basket, go to checkout and click "more details".


Ticketing Information & Fees

Ticket Admin fees

£2.00 admin fee for printing any physical ticket(s) at the Stadium.
No charge for a Digital or Print at Home Ticket.
Tickets increase by £2 on Match Day at the Ticket Office or over the Telephone for Collection

[spireitetoo]

Edit,
Email
Came thru whilst I had no signal at break time

This post has been edited by spireitetoo: 14 March 2024 - 12:52 PM

[Looker-on]

Renewed today - straightforward, with no extra costs. Frighteningly easy to ship the thick end of £500 out of my bank account!

[RikShaw]

Got the email, registered my account, bought 3 season tickets (first time since 2016), easy peasy. Just a word of warning to those who haven’t been on the site yet, the seating plans are the reverse of the old system, ie the seats at the top of the page are pitch side, not high up!

[Westbars Spireite]

KevoBMMD, on 14 March 2024 - 09:20 AM, said:

Got my E Mail last night and renewed mine, bought a New one but cannot renew my Son's as it is not there or on my account even though it was bought with the same E Mail address

Let me know how you get on sorting it. Same issue here. Added his profile (but wouldn’t let me add the others linked to me for reasons unknown).

[spireitetoo]

Westbars Spireite, on 14 March 2024 - 02:22 PM, said:

Let me know how you get on sorting it. Same issue here. Added his profile (but wouldn’t let me add the others linked to me for reasons unknown).

And me, no idea how to link my sons, even tho its on my email, and doesn't recognise his number..

I've now added my lad to my account can buy him tickets but not his ST?

This post has been edited by spireitetoo: 14 March 2024 - 02:49 PM

[HaslandBlue58]

Just activated,only my details accepted,three more on my family and friends not accepted.Paid for renewal,charged £2 for 'delivery'.Loading icon rotating after payment for around 8 minutes then 'error occured' message,contact ticket office (still awaiting replies from last September,October and November so not going down that road).Went back in and found the check history page,brought it up and found payment taken,so beware,check history if you have problems before wasting your time trying to make contact.Looking forward to NO more horror stories with this changeover,but on past experience.........

[Mr Mercury]

Had a full set up guide to my email including adding family and friends, trying it later.

[paulwardle]

KevoBMMD, on 14 March 2024 - 09:20 AM, said:

Got my E Mail last night and renewed mine, bought a New one but cannot renew my Son's as it is not there or on my account even though it was bought with the same E Mail address

If you go onto your account and press my account you can then amend and link your sons account/ ticket details off your existing season ticket. I just did same with my two tickets.

[spireitetoo]

paulwardle, on 14 March 2024 - 05:35 PM, said:

If you go onto your account and press my account you can then amend and link your sons account/ ticket details off your existing season ticket. I just did same with my two tickets.

I've done that, but that only gives me the option to buy match/away tickets, and not his ST...

I'll wait a week and nip to the shop and get them to sort it..

[DIFH]

Maybe some helpful person could put a fools guide to purchase tickets up on here.

[dim view]

My renewal all went swimmingly until it came to removing the £2 printing charge, which isn't applicable. Do I just pay it?

[Westbars Spireite]

dim view, on 14 March 2024 - 06:32 PM, said:

My renewal all went swimmingly until it came to removing the £2 printing charge, which isn't applicable. Do I just pay it?

Others have said they have done it without so I would await further guidance.