[Cartman]

CFC91, on 23 August 2022 - 07:06 PM, said:

Don’t we get a handling fee for tickets sold at the club? It’s only small but I’m sure we do

I fully agree we should have a basic loyalty scheme. 250 points for a ST, 20 points for an away, 10 for a home, 20 for a home cup tie or whatever

Been saying that for years and now the club seems to sell most away game tickets it is very doable

210 points for a ST
20 points per away game (league or cup)
10 points per home game (league or cup)

Basically your ST gets you all your home game points straight away so ST holders will get first dibs on away tickets till well into the season

After so many games people without STs who go home and away will overtake the 210

If we get to the play offs and have a small allocation then ST holders who’ve been to every away game will have 650 points, people who don’t have STs but have been to every game will also have 650 points and it’ll go down from there

I think that’s fair and rewards loyalty as someone without a ST who goes to most home games and most away games deserves a ticket to an away game with a small allocation more than a ST holder who has been to no away games all season!

A ST gives you your seat for all home games, the chance to secure your seat for big home cup/play off games and should give an advantage for other away games, which the points system does

Always thought it wrong that come the end of the season ST holders expect priority for away games when they have rarely gone to any! (I say this as a current ST holder)

[Spireiteboy155]

azul, on 23 August 2022 - 11:27 AM, said:

Our system allows that - check out our ticket site

Barnet fans like fans of any other smaller club in the NL can buy directly from out ticket system and obtain a mobile ticket

Could could Barnet stagger it so only season tickets holders could get them first if needed (I know that won’t be necessary) as for example it was against Wrexham?

[Westbars Spireite]

Spireiteboy155, on 23 August 2022 - 09:35 PM, said:

Could could Barnet stagger it so only season tickets holders could get them first if needed (I know that won’t be necessary) as for example it was against Wrexham?

No. Wrexham sold paper tickets for that reason.

[azul]

Cartman, on 23 August 2022 - 09:33 PM, said:

Been saying that for years and now the club seems to sell most away game tickets it is very doable

210 points for a ST
20 points per away game (league or cup)
10 points per home game (league or cup)

Basically your ST gets you all your home game points straight away so ST holders will get first dibs on away tickets till well into the season

After so many games people without STs who go home and away will overtake the 210

If we get to the play offs and have a small allocation then ST holders who’ve been to every away game will have 650 points, people who don’t have STs but have been to every game will also have 650 points and it’ll go down from there

I think that’s fair and rewards loyalty as someone without a ST who goes to most home games and most away games deserves a ticket to an away game with a small allocation more than a ST holder who has been to no away games all season!

A ST gives you your seat for all home games, the chance to secure your seat for big home cup/play off games and should give an advantage for other away games, which the points system does

Always thought it wrong that come the end of the season ST holders expect priority for away games when they have rarely gone to any! (I say this as a current ST holder)

Agree in principle, don’t agree with the weighting of those categories

For instance, someone who pays individually for 19 home games contributing to the club coffers loses out to a Londoner who attends 10 away games within the M25, a mere bus or tube stop away - no gracias.

This post has been edited by azul: 23 August 2022 - 10:36 PM

[Westbars Spireite]

We've gone backwards with what we can do tech wise. I'm sure 10 years ago I could load cash to my season ticket and that could be used to spend on food and drink on the concourses. You'd also be able to reward people that way for cash spent at the club.

[azul]

Westbars Spireite, on 23 August 2022 - 10:42 PM, said:

We've gone backwards with what we can do tech wise. I'm sure 10 years ago I could load cash to my season ticket and that could be used to spend on food and drink on the concourses. You'd also be able to reward people that way for cash spent at the club.

We certainly have and you are not wrong with the card. We also had a non ST card that did the same. Absolutely ideal for a cashless stadium and a reward system

Can’t remember when it disappeared but I’m thinking about the time of one of the big ‘upgrades’ to the IT systems that apparently cost us a fortune back in the CT/AC era. We could also look at our purchase history online, perhaps another thing the disappeared during the ‘upgrade’
All this disappeared well before the Trust took over and perhaps the expense of getting this functionality back is prohibitive but it would certainly aid what the Trust is trying to achieve and plenty on here want.

[Spireiteboy155]

Bottom line is that reward and ‘points’ systems can be done as other clubs do it.
It’s about the cost of and desire to do it.

[LondonBlue]

Cartman, on 23 August 2022 - 09:33 PM, said:

Been saying that for years and now the club seems to sell most away game tickets it is very doable

210 points for a ST
20 points per away game (league or cup)
10 points per home game (league or cup)

Basically your ST gets you all your home game points straight away so ST holders will get first dibs on away tickets till well into the season

After so many games people without STs who go home and away will overtake the 210

If we get to the play offs and have a small allocation then ST holders who’ve been to every away game will have 650 points, people who don’t have STs but have been to every game will also have 650 points and it’ll go down from there

I think that’s fair and rewards loyalty as someone without a ST who goes to most home games and most away games deserves a ticket to an away game with a small allocation more than a ST holder who has been to no away games all season!

A ST gives you your seat for all home games, the chance to secure your seat for big home cup/play off games and should give an advantage for other away games, which the points system does

Always thought it wrong that come the end of the season ST holders expect priority for away games when they have rarely gone to any! (I say this as a current ST holder)

Agree with this approach.

[CFC91]

Spireiteboy155, on 24 August 2022 - 06:38 AM, said:

Bottom line is that reward and ‘points’ systems can be done as other clubs do it.
It’s about the cost of and desire to do it.

This issue isn’t going to go away so it probably needs someone at the club to grab it by the scruff of the neck

[Tha Knows...]

azul, on 23 August 2022 - 10:28 PM, said:

Agree in principle, don’t agree with the weighting of those categories

For instance, someone who pays individually for 19 home games contributing to the club coffers loses out to a Londoner who attends 10 away games within the M25, a mere bus or tube stop away - no gracias.

Good point re fans living in London area preferring to attend away games and seeking priority for that.

[erniemossity]

Cartman, on 23 August 2022 - 09:33 PM, said:

Been saying that for years and now the club seems to sell most away game tickets it is very doable

210 points for a ST
20 points per away game (league or cup)
10 points per home game (league or cup)

Basically your ST gets you all your home game points straight away so ST holders will get first dibs on away tickets till well into the season

After so many games people without STs who go home and away will overtake the 210

If we get to the play offs and have a small allocation then ST holders who've been to every away game will have 650 points, people who don't have STs but have been to every game will also have 650 points and it'll go down from there

I think that's fair and rewards loyalty as someone without a ST who goes to most home games and most away games deserves a ticket to an away game with a small allocation more than a ST holder who has been to no away games all season!

A ST gives you your seat for all home games, the chance to secure your seat for big home cup/play off games and should give an advantage for other away games, which the points system does

Always thought it wrong that come the end of the season ST holders expect priority for away games when they have rarely gone to any! (I say this as a current ST holder)

This works fine for people doing their business online, it’s relatively easy IT wise, but for folks who buy tickets in person, walk ups etc, there’s no way at present they could be included in a loyalty scheme.

[dim view]

Westbars Spireite, on 23 August 2022 - 10:42 PM, said:

We've gone backwards with what we can do tech wise. I'm sure 10 years ago I could load cash to my season ticket and that could be used to spend on food and drink on the concourses. You'd also be able to reward people that way for cash spent at the club.

This might sound daft but is it time for some blue sky thinking.....

whereby we consider dropping the priority for away tickets for ST holders completely and replace it with some novel privilege(s) which might even sell more ST's?

[Zeus]

erniemossity, on 24 August 2022 - 07:54 AM, said:

This works fine for people doing their business online, it's relatively easy IT wise, but for folks who buy tickets in person, walk ups etc, there's no way at present they could be included in a loyalty scheme.

Don't the club now ask for everyone's details even for in-person purchases?

[CFC91]

erniemossity, on 24 August 2022 - 07:54 AM, said:

This works fine for people doing their business online, it’s relatively easy IT wise, but for folks who buy tickets in person, walk ups etc, there’s no way at present they could be included in a loyalty scheme.

Yes they do - everyone buying tickets in the club shop is on the system now anyway if they want to be.

I went down last week to buy Notts tickets from the shop and they have been assigned to my account because the lady serving me asked for my post code/account details. Anyone who is on the system can get tickets linked to their account regardless of how they purchase them

Only games that could currently be excluded on for teams that sell away tickets directly from their ground, which seems to be diminishing this season as we've been selling all tickets ourselves for Dorking, County (though they did allow POTG) and Altrincham

We could do it if we wanted too.

[frearsghost]

Imagine Man Utd, who have season ticket holders all over the country, telling those fans that unless they turn up to Old Trafford to collect away tickets they they can't watch them play. It would make back page headlines. Season ticket holder may be eligible for an Altrincham ticket, yet for many, who live in different parts of the country, traveling to Town to pick them up is impracticable. Neither should they have to reply on friends to collect it for them. The club needs to make a statement about how ticket collection can to be made easily available to ALL supporters without discrimination. After all, the season ticket money of a fan living in London, is just as good as the season ticket money of a fan living in Chesterfield.

[Westbars Spireite]

frearsghost, on 24 August 2022 - 08:41 AM, said:

Imagine Man Utd, who have season ticket holders all over the country, telling those fans that unless they turn up to Old Trafford to collect away tickets they they can't watch them play. It would make back page headlines. Season ticket holder may be eligible for an Altrincham ticket, yet for many, who live in different parts of the country, traveling to Town to pick them up is impracticable. Neither should they have to reply on friends to collect it for them. The club needs to make a statement about how ticket collection can to be made easily available to ALL supporters without discrimination. After all, the season ticket money of a fan living in London, is just as good as the season ticket money of a fan living in Chesterfield.

Won't uncollected tickets just be taken to Altrincham for pick up?

[LondonBlue]

Tiptoe thru the Cross St, on 24 August 2022 - 07:16 AM, said:

Good point re fans living in London area preferring to attend away games and seeking priority for that.

I don’t think it’s a fair challenge. I live in London and on average last season I travelled just over 200 miles per game. That of course included some London aways which were shorter distances, but also includes trips to Curzon Ashton, Stockport, Solihull, Eastleigh etc. Oh and of course, plenty of home games. To quip that a fan based in London would just attend games a ‘tube stop away’ to rack up loyalty points is just nonsense.

[Cartman]

Whatever system was adopted for a loyalty scheme some people would moan as it didn’t suit them

What I think we can agree on is that the current system isn’t fit for purpose

[Sammy Spireite]

CFC91, on 24 August 2022 - 08:06 AM, said:

Yes they do - everyone buying tickets in the club shop is on the system now anyway if they want to be.

I went down last week to buy Notts tickets from the shop and they have been assigned to my account because the lady serving me asked for my post code/account details. Anyone who is on the system can get tickets linked to their account regardless of how they purchase them

Only games that could currently be excluded on for teams that sell away tickets directly from their ground, which seems to be diminishing this season as we've been selling all tickets ourselves for Dorking, County (though they did allow POTG) and Altrincham

We could do it if we wanted too.

Given the amount of data we have on both existing and lapsed customers, its staggering how very little we do with that data.

For example, I wonder how many of the 500+ non-renewed ST holders from the last couple of seasons have been contacted?

[Cartman]

Sammy Spireite, on 24 August 2022 - 09:29 AM, said:

Given the amount of data we have on both existing and lapsed customers, its staggering how very little we do with that data.

For example, I wonder how many of the 500+ non-renewed ST holders from the last couple of seasons have been contacted?

IT system should do that automatically

When people sign up and give email details make sure you have a box to tick allowing email communications and then send marketing emails to every mail address we have on file - then have emails ready for people who don’t renew, send regular offers, reminders etc to everyone