[Valley Blues]

I work with a bloke who is a season ticket holder at Derby and conversation this week turned to him renewing his ticket for next season, with the early bird-type offer ending on Sunday.
He says that at Derby, if you are a current season ticket holder and you have yet to renew, as the deadline approaches you get a phone call from a member of the playing or management staff telling you how they appreciate your support and what they hope for next season. He had already renewed but was phoned by Chris Martin last year and his mate who he goes with got a call from Gary Rowett this week.
Once you have renewed, you get a personalised video message again from a player or manager, thanking you for your continued support.

I know this is not everyone's cup of tea, not mine really, but it certainly shows a top end Chamionship club not resting on their laurels and doing the hard yards to keep filling their stadium. Do we do anything similar? I ask this out of ignorance as I'm not a ST holder yet I think I probably know the answer.

[moondog]

We don't even send a renewal form

[Spire-ite]

moondog, on 31 March 2017 - 05:58 PM, said:

We don't even send a renewal form

[Westbars Spireite]

I think it's a great touch personally. Makes you feel valued. They do that with 24,000 ST holders too.

[azul]

moondog, on 31 March 2017 - 05:58 PM, said:

We don't even send a renewal form

They have everyone's email address.

It should be a matter of composing an email and clicking

[ELTON 2020]

Westbars Spireite, on 31 March 2017 - 06:03 PM, said:

I think it's a great touch personally. Makes you feel valued. They do that with 24,000 ST holders too.

I must say , its rather like being at the doctors or dentist's when I've renewed mine - its more a question of "Yes? Season tickets - you'll need to fill a form in. Have you got one . No ' i'll get you one. Fill it in etc.... Absolute crap customer service - 1/10. I almost feel as if i'm doing them a favour. People could at least smile for goodness sake and call you by your name. After all, it's a community club, isn't it?

That Derby approach ...mmm.. Rowett and Burton maybe? It certainly adds a special touch - something that seems to be quite frankly absent at the Proact - as it was at Saltergate, TBH

[Cross Street Kid]

Elton John 1866, on 31 March 2017 - 08:22 PM, said:

I must say , its rather like being at the doctors or dentist's when I've renewed mine - its more a question of "Yes? Season tickets - you'll need to fill a form in. Have you got one . No ' i'll get you one. Fill it in etc.... Absolute crap customer service - 1/10. I almost feel as if i'm doing them a favour. People could at least smile for goodness sake and call you by your name. After all, it's a community club, isn't it?

That Derby approach ...mmm.. Rowett and Burton maybe? It certainly adds a special touch - something that seems to be quite frankly absent at the Proact - as it was at Saltergate, TBH

Whats the difference DCFC record/status CFC record/status we're in a different league

[Spire_78]

With most of the current squad the answer to 'will you be looking to renew your ST next season' would be 'if you're going to be here and playing regularly, not a flippin' chance'

[JonB]

Most of the players making the calls for us won't be here next season!!

[SpireiteFitzy]

And unless they've got tough skins they probably couldn't hack most of the responses they'd get back down the phone.

[Cross Street Kid]

JonB, on 31 March 2017 - 08:33 PM, said:

Most of the players making the calls for us won't be here next season!!

Their more likely to use Facecloth or ****ter than a phone

[antony hawkins]

CFC would have to ask the caller if they could reverse the calling charge

[Ernie Ernie Ernie]

Prawn Sandwich, on 31 March 2017 - 08:38 PM, said:

CFC would have to ask the caller if they could reverse the calling charge

The supporter would probably ask the caller if they could reverse the season

[whittman]

Elton John 1866, on 31 March 2017 - 08:22 PM, said:

I must say , its rather like being at the doctors or dentist's when I've renewed mine - its more a question of "Yes? Season tickets - you'll need to fill a form in. Have you got one . No ' i'll get you one. Fill it in etc.... Absolute crap customer service - 1/10. I almost feel as if i'm doing them a favour. People could at least smile for goodness sake and call you by your name. After all, it's a community club, isn't it?

That Derby approach ...mmm.. Rowett and Burton maybe? It certainly adds a special touch - something that seems to be quite frankly absent at the Proact - as it was at Saltergate, TBH

Yes the good old Saltergate days

You would knock on the frosted glass little window and wait in trepidation for good old Arthur Sutherland to open it and bark at you

It was as though he was thinking How dare you come to the window and disrupt what I was doing even though you were probably wanting to give him some money at the time

Move on some 45 to 50 years and at times at the Proact window very little has changed to be honest

[Siberian Spireite]

I spoke to a Derby-supporting mate today and he told me the club were getting very concerned that they had sold too few early-bird STs when MacLaren was still in charge. This, coupled with Norwich's interest in Rowett, forced them to make the managerial change.
He also told me that in summer, before appointing Pearson, Derby had approached Rowett, he had accepted but Birmingham had blocked it. The new Blues owners then let Rowett go because they knew all this and saw him lacking loyalty, rather than just wanting to bring in a 'big name' as manager. Derby had planned to bring in Rowett at the end of this season (the story goes) but because of the Norwich interest, collapsing form and lack of season ticket sales, they made the change more quickly than planned.
Dunno if any of this is true.

[Lincs Spireite]

whittman, on 31 March 2017 - 09:17 PM, said:

Yes the good old Saltergate days

You would knock on the frosted glass little window and wait in trepidation for good old Arthur Sutherland to open it and bark at you

It was as though he was thinking How dare you come to the window and disrupt what I was doing even though you were probably wanting to give him some money at the time

Move on some 45 to 50 years and at times at the Proact window very little has changed to be honest

A couple of seasons back, I went to enquire about a season ticket at the club ticket office. It was shut so I went to main reception and asked the

receptionist who promptly picked up the phone to see if anyone in the office could help. Fast forward a good 10 minute wait and then an oldish woman

who I assumed to be the office manager came out of the back office and promptly stared me in the face and barked 'YES' as if demanding a reply. Hmmm great customer service.