[charleyfarley11]

anyone know how to print ticket bought online?

i just bought ticket for the rotherham game using print at home facility , got a confirmation email but cant see where i go to print the ticket?

cheers

[azul]

charleyfarley11, on 10 July 2019 - 02:39 PM, said:

anyone know how to print ticket bought online?

i just bought ticket for the rotherham game using print at home facility , got a confirmation email but cant see where i go to print the ticket?

cheers

You get two emails, one for the transaction and one containing the ticket as an attachment

That can end up in your junk mail according to some folk

[martatcross]

Always on a second e mail with pdf attachment it was a little problematic for me last season although others said theirs was ok

[charleyfarley11]

thanks guys i not received the second email with the ticket on so guess i have to give the ticket office a call.

[The Earl of Chesterfield]

This is an innocuous, easily forgettable topic.

But perhaps that's the problem.

Because we seem to see the same issue every week of every season - Chesterfield FC unable to get summat as simple as selling tickets straight.

Especially at a time it's so supposedly skint it's very soul's being sold.

And as always fans like 'charleyfarley' show tremendous tolerance.

Why should he have to phone the Club, though? Why should he have to go to that time, trouble and expense? Isn't there a bloke enjoying perks, privileges and payments to get this stuff right?

I'm sure the same old suspects will trot out the same old sanctimonious sneers (the mate who was on the brink of snubbing his decades held season ticket because of an IT brick wall tells me some on social media mocked his computer skills rather than blame CFC).

Well maybe they get the club they deserve.

However loyal supporters like our friend 'charley' deserve much better...

[valemadness]

Email fans@chesterfield-fc.co.uk
They tend to reply fairly quickly

[dim view]

The Earl of Chesterfield, on 14 July 2019 - 10:08 AM, said:

This is an innocuous, easily forgettable topic.

But perhaps that's the problem.

Because we seem to see the same issue every week of every season - Chesterfield FC unable to get summat as simple as selling tickets straight.

Especially at a time it's so supposedly skint it's very soul's being sold.

And as always fans like 'charleyfarley' show tremendous tolerance.

Why should he have to phone the Club, though? Why should he have to go to that time, trouble and expense? Isn't there a bloke enjoying perks, privileges and payments to get this stuff right?

I'm sure the same old suspects will trot out the same old sanctimonious sneers (the mate who was on the brink of snubbing his decades held season ticket because of an IT brick wall tells me some on social media mocked his computer skills rather than blame CFC).

Well maybe they get the club they deserve.

However loyal supporters like our friend 'charley' deserve much better...

What is the percentage expected failure rate of ST's at the turnstyles for the first home game? I think Marcia quoted 10% last season. I said nobody had tested them beforehand and Coe apparently posted that I was talking rubbish. Should be the same this season then.

[valemadness]

dim view, on 14 July 2019 - 12:03 PM, said:

What is the percentage expected failure rate of ST's at the turnstyles for the first home game? I think Marcia quoted 10% last season. I said nobody had tested them beforehand and Coe apparently posted that I was talking rubbish. Should be the same this season then.

Don't think it would have been me.

[azul]

The Earl of Chesterfield, on 14 July 2019 - 10:08 AM, said:

This is an innocuous, easily forgettable topic.

But perhaps that's the problem.

Because we seem to see the same issue every week of every season - Chesterfield FC unable to get summat as simple as selling tickets straight.

Especially at a time it's so supposedly skint it's very soul's being sold.

And as always fans like 'charleyfarley' show tremendous tolerance.

Why should he have to phone the Club, though? Why should he have to go to that time, trouble and expense? Isn't there a bloke enjoying perks, privileges and payments to get this stuff right?

I'm sure the same old suspects will trot out the same old sanctimonious sneers (the mate who was on the brink of snubbing his decades held season ticket because of an IT brick wall tells me some on social media mocked his computer skills rather than blame CFC).

Well maybe they get the club they deserve.

However loyal supporters like our friend 'charley' deserve much better...

The print at home function is one of the few good things about the amatuerish ticket system.

It would be good to hear the outcome of the problem from him. It would be a shame to put people off using the function.

dim view, on 14 July 2019 - 12:03 PM, said:

What is the percentage expected failure rate of ST's at the turnstyles for the first home game? I think Marcia quoted 10% last season. I said nobody had tested them beforehand and Coe apparently posted that I was talking rubbish. Should be the same this season then.

Wasn't that just last year when everybodies ticket was changed

[JonB]

I've never had an issue with the print at home function in the past, the only thing you have to be careful about is your email system deciding its junk\spam mail and it not hitting your inbox but that's down to the email provider and out of the clubs hands. The way round it is to make sure you have the sending address marked as safe in your email setup.

[charleyfarley11]

update. called on friday they tried to send email again , got an email but it was all corrupted with no ticket attached. maybe because im using my works email address, not clubs fault. just rang again left message to ring me back (which i did on friday as well and they never rang!)

[moondog]

charleyfarley11, on 15 July 2019 - 10:29 AM, said:

<br />update. called on friday they tried to send email again , got an email but it was all corrupted with no ticket attached. maybe because im using my works email address, not clubs fault. just rang again left message to ring me back (which i did on friday as well and they never rang!)<br />

<br /><br /><br />

charley I'm told if you email fans@chesterfield-fc.co.uk they'll sort this almost immediately

[financejon]

valemadness, on 14 July 2019 - 12:01 PM, said:

<br />Email fans@chesterfield-fc.co.uk<br />They tend to reply fairly quickly<br />

<br /><br /><br />
That used to be the case Marcia, I am still waiting for a reply to two emails sent to "fans@", one sent on the 27th June and the other on the 8th July. Steve Coe must be on holiday!

[charleyfarley11]

emailed them now, thanks guys

[Close but no prawn sarnies]

[quote name='The Earl of Chesterfield' timestamp='1563098888' post='1473883']
This is an innocuous, easily forgettable topic.

But perhaps that's the problem.

Because we seem to see the same issue every week of every season - Chesterfield FC unable to get summat as simple as selling tickets straight.

Especially at a time it's so supposedly skint it's very soul's being sold.

And as always fans like 'charleyfarley' show tremendous tolerance.

Why should he have to phone the Club, though? Why should he have to go to that time, trouble and expense? Isn't there a bloke enjoying perks, privileges and payments to get this stuff right?

I'm sure the same old suspects will trot out the same old sanctimonious sneers (the mate who was on the brink of snubbing his decades held season ticket because of an IT brick wall tells me some on social media mocked his computer skills rather than blame CFC).

Well maybe they get the club they deserve.

However loyal supporters like our friend 'charley' deserve much better


I agree , the club should do all in their power to make it easy to buy tickets. You shouldn't have to do a hybrid ring/email/online request.
The club has had years to sort this out.

[JonB]

Close but no prawn sarnies, on 15 July 2019 - 03:33 PM, said:

I agree , the club should do all in their power to make it easy to buy tickets. You shouldn't have to do a hybrid ring/email/online request.
The club has had years to sort this out.

I think the buy online, print at home is about as easy as they can get. Yes there appears to have been an issue here but i've never had an issue with it other than, as mentioned, my email client deciding it was spam which isnt the clubs fault really. Whenever i've done it the process has been easy and quick.

[The Earl of Chesterfield]

Contrast all this with getting tickets for the game I'm going to Sat'di - Derbyshire v Yorkshire.

DCCC send me regular updates and offers (as do other counties I've bought tickets from) - do Town do that? They used to 'cos a mate who held an event at the stadium received them, but that stopped when Gary Cook left. Surely it's just what any modern business should do.

Anyway, when tickets became available I simply went to their site, bought 'em, then got 'em through the post a couple of days later.

Pretty straightforward stuff so why can't CFC do the same?

This post has been edited by The Earl of Chesterfield: 15 July 2019 - 04:46 PM

[Billy Bob]

JonB, on 15 July 2019 - 03:40 PM, said:

I think the buy online, print at home is about as easy as they can get. Yes there appears to have been an issue here but i've never had an issue with it other than, as mentioned, my email client deciding it was spam which isnt the clubs fault really. Whenever i've done it the process has been easy and quick.

have to agree - ive been buying online tickets since they first became a thing - and never had an issue - well - except for the time they decided it'd be a laugh to charge you a quid for saving them a bit of time and ink !!

[h again]

The Earl of Chesterfield, on 15 July 2019 - 04:37 PM, said:

Contrast all this with getting tickets for the game I'm going to Sat'di - Derbyshire v Yorkshire.

DCCC send me regular updates and offers (as do other counties I've bought tickets from) - do Town do that? They used to 'cos a mate who held an event at the stadium received them, but that stopped when Gary Cook left. Surely it's just what any modern business should do.

Anyway, when tickets became available I simply went to their site, bought 'em, then got 'em through the post a couple of days later.

Pretty straightforward stuff so why can't CFC do the same?

Congratulations on your promotion to the Churl of Esterfield.

I have to say I've never had a moments bother either buying online and printing, or ringing up and getting them sent. Easiest thing in the world.

[Goku]

look at you people with printers showing off your printer privilege. some of us are mere proles.